Five traits that make an incredible property manager

We’re often asked what makes our property management so much better than other agencies. There are several reasons that makes us a property manager like no other. We have a fixed fee offering, and Australia’s most comprehensive rent guarantee.

We only do property management and have a deep commitment to excellence. Our different approach to property management ensures our landlords and tenants are at the forefront of everything we do.

The most important contributing factor to our success, however, is the quality of our staff. We look for six specific attributes that must be present for a property manager to become part of the Certainty Property team.

  1. Great communication skills

This is a big one. An awesome property manager understands the importance of keeping you in the loop of developments that impact your property. On the other hand, there’s lots of minor issues property managers resolve that you really needn’t be bothered with.

Our team are expertly trained in how best to communicate. We also give you options to communicate with us in the way that suits you best. Whether it be email or over the phone, you’re able to reach your property manager and have confidence they’ll respond promptly.

  1. They have deep local knowledge

Understanding the local market dynamics is key to ensuring we get you the best outcome. Our property managers understand how best to price a property and understand the impact of various suburb specific factors.

In addition to our local knowledge, we use various independent data points to inform our decision making. Markets change regularly and having a firm grip on the data helps our property managers provide insights to our landlords so they can make informed decisions regarding their investment property.

  1. They are organised

Proper organisation and time management is key. Property managers have a range of competing stakeholders all demanding their time and attention. These demands all need to be prioritised and actioned to the level our clients expect.

We ensure this occurs by having processes and an entire team to assist when your dedicated property manager is at inspections or otherwise not in front of their desk. We also provide our clients with a direct link to their dedicated property manager’s calendar to jump on a call at any time.

  1. They think like an investor

At the end of the day, for the vast majority investing in property is a means to an end. A great property manager understands that they’re engaged to assist you in maximising your returns.

Certainty Property was founded by finance professionals with deep investment experience and knowledge of how to maximise returns. This ethos is steeped in our business and in the way we assist our clients to do the same.

We regularly provide recommendations on how you can improve your return and maximise your investment. Unlike other property managers, as we offer a rent guarantee that covers vacancies, arrears and reductions in rent, these concepts are not theoretical to us.

  1. They’re friendly and personable

It sounds obvious, but if you don’t like your property manager chances are your tenants won’t either. It’s amazing the difference a positive approach can make in achieving outcomes that benefit all parties.

In many instances, the vibe that a property manager gives during an open for inspection is the difference between a prospective tenant selecting your property or not.

If you don’t feel like your property manager loves what they do, it might be time for a change. At Certainty Property we do property management differently. If you want to find out more, please leave your details here and we’ll be in touch by close of business.