Predictable cashflows

Never worry about covering your next mortgage repayment

Our rent guarantee means rental shortfalls are a thing of the past

Vacancy protection

When your property is vacant, we pay the rent. This ensures that there aren’t any prolonged periods where you are without income due to your property being vacant. It also means additional rental income for you from a property manager with skin in the game.

No rental arrears

There are few things more stressful than when a tenant falls behind on their rent. Your mortgage and other expenses don’t go away simply because your tenant has stopped making rent repayments. When your tenant falls into arrears, we pay the rent ourselves.

Rent top ups

A 5% fall in rent costs the average property investor $1560 a year in lost income. If the actual rent achieved falls below the amount we have guaranteed, we top up the difference. We also pass-through rent increases so you always receive market rent or better.

Did you know?

Certainty Property is the only property manager that offers a rent guarantee that covers vacancy, arrears and reductions in rent on new and existing properties. We truly do property management differently through a genuine commitment to excellence and by providing Australia’s most comprehensive rent guarantee.

Our happy clients

Owners and tenants that love their property manager. This is what happens when you do things with Certainty.
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We’re paying less in fees with the rent guarantee than with our previous agent who didn’t offer a guarantee. We love that our property manager has a financial stake in getting us the best outcome from our investment.

Michael T

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Their landlord portal is the best. I can see all my statements, leases and respond to any maintenance requests that come through whenever I need. The great thing is that my property manager Mark is still only a phone call or email away.

Steve A


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4.8 out of 5 based on 515 reviews

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Common questions we’re asked about Rent Certainty

Tell me more about Rent Certainty?

Rent Certainty is for serious property investors that understand the impact vacancies, arrears and falling rents can have on a property’s return.

Under the traditional agency model, if your property is vacant or your tenant fails to pay the rent, that’s your problem. We don’t think that’s fair. That’s why we’re the only property manager in Australia to offer Rent Certainty.

How does Rent Certainty make my cashflows more predictable?

The rent you receive in your bank account can vary considerably. With a traditional property manager, you receive no rent whatsoever when your property is vacant or your tenant misses a payment. When rents fall, you also forgo significant rental income. Our rent guarantee ensures you continue receiving rent when your property is vacant or tenant is in arrears and we also top up rents when they fall.

What about rent increases?

We conduct annual rent reviews. When we secure a rent increase, we pass this increase through to you. By topping up rents when they fall and passing through rent increases our clients always receive market rent or better.

What about pricing?

Rent Certainty is distinct from our fixed fee offering of $30 per week known as Fee Certainty. As the extra payments we make to our clients are determined by the value of the property and the risk profile of the property itself our pricing is percentage based.

For example, an owner of a $1,000 per week property would receive twice the amount of additional rent than the owner of a $500 per week property. Percentage based pricing ensures that our fees are charged in accordance with the benefit we provide to our clients and the risk we take.

Why does my property manager not offer a rent guarantee?

That’s a question you should ask them! Perhaps they don’t back themselves as we do. In our view, talk is cheap. Rather than promising to just try our best as other agents do, we have a direct financial incentive to ensure your investment property is managed to the highest possible standard otherwise we put our hands in our own pockets.

Our different property management offering Rent Certainty means we have a strong incentive to find you the highest quality tenants that will stay for the long-term and to do so promptly.

Are there any terms I should be aware of?

The full terms of our rent guarantee are detailed in our Management Agreement and Guarantee Annexure. If you’d like to find out more, please click here.

How do I find out more about Rent Certainty?

Rent Certainty is a unique product, and we understand you may have some questions. Simply leave your details here and a member of our team will be in touch before close of business.