We find you the
best tenants and
then keep them

Tenants that treat your property like their home

Our unique approach to leasing reduces vacancy whilst securing high quality tenants

Platinum advertising

Our premium ads ensure that your property is seen by the broadest possible pool of prospective tenants. This reduces the time your property is vacant and means you can pick the tenant you want from several applications.

Local property manager

Your dedicated property manager will give you feedback after each inspection and will walk you through applicants as they come through. We provide applications to you in full, so you have total transparency and confidence.

Thorough tenant vetting

We make sure that all prospective tenants are comprehensively screened and vetted before they are offered a lease. We check applicant’s previous rental history, employment, and affordability testing.

Professional leasing

We do leasing differently. Our proprietary approach to leasing ensures you get the best tenants with minimal vacancy.

Free rental appraisal
Platinum advertising on the major
portals
Advertisement written to maximise 
interest in your property
At least two opens per week until your property is leased
Mid-week and weekend open homes

Ultra-responsive leasing

Prospective tenants that attend your property will receive a link to apply via text and email before they even leave your property.

We’ll send you an update as to how the inspection went before we leave your property as well so you’re always kept in the loop.

Concerned about vacancy?

Unlike other property managers we back ourselves to secure a great tenant fast. That’s why Certainty Property is the only property manager to offer Rent Certainty – Australia’s most comprehensive rent guarantee.

With our rent guarantee Certainty Property will:

Our happy clients

Owners and tenants that love their property manager. This is what happens when you do things with Certainty.
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I have been working closely with Tim who has gone above and beyond to secure me a lovely and safe home with all my requirements met. I have no hesitation in recommending the team in Melbourne. They have been easy and a pleasure to deal with. Thanks Tim!

Nikita T

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We purchased in a brand-new suburb where rents move around a lot more properties are built. The rent guarantee has really given us confidence that if rents fall, we won’t take a hit to our income.

Cameron R

4.9

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4.9 out of 5 based on 156 reviews

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Want to find out more? Leave your details below and we’ll be in touch by close of business!

Common questions we’re asked about how we find great tenants

How do you ensure I get the best possible tenant?

Finding you a great tenant that will treat your property as if they would their own is arguably the most important thing we do.

When a tenant applies, we’ll screen them against our own internal criteria that considers a range of factors such as the applicant’s rental history, employment history and a range of other factors that we’re legally allowed to consider.

We’ll then make a recommendation to you and importantly, show you the applicant’s entire application so you see what we see with full transparency.

Once you’ve decided to proceed in principle with an application, we’ll conduct thorough reference checks with the applicant’s employer and previous property manager. We also check the tenant against Australia’s largest tenancy (blacklist) database.

We know great tenants are in high demand so if the applicant is successful, we’ll reach out to them as soon as possible to take a deposit and have the lease signed.

What happens once you’ve approved a tenant?

Once your tenant has paid a deposit, bond and signed the lease, we’ll keep in touch with them until their lease commences. We’ll then meet the tenants at the property and conduct the incoming inspection report, walk through the property with the tenant and handover keys.

Are you a full-service property manager?

Yes! As a client of Certainty Property, you will have a dedicated local property manager as your point of contact for all things related to your property as well as the support of the entire Certainty Property team.

As local property managers ourselves, we provide all the services that a property manager that belongs to a franchise real estate agent does. The difference is, we do it better and in most cases, for a cheaper property management fee.

By focusing solely on property management, you receive higher levels of service at a lower fee than by going with an agency that relies on the value of their brand as a substitute for innovation and exceptional service.

What areas do you service?

In New South Wales we service Sydney, Wollongong, and Central Coast. In Queensland we service Brisbane, Gold Coast, and Sunshine Coast. In Victoria we service Melbourne, Geelong, and Ballarat.

If you’d like to check if we service your suburb, we have a great suburb checker where you can enter your suburb and/or postcode to confirm that we manage properties where your property is located.

How is your fee only $93 per month?

One of our core principles is that property management fees should be fair and reasonable for all property investors. Our all-inclusive fixed fee of $93 per month ensures we provide exceptional service to our clients without the excessive fees many agents charge. In the same way we do property management differently, our fee structure is different to most agents.

We don’t believe in charging 6-8% as well as all the additional incidental fees and sundry fees that many property managers charge. We don’t believe that charging extra for lease renewal fees, monthly admin fees and statement fees is fair – so we don’t charge them.

Do you charge other fees?

There are three main fees that we charge. Our monthly management fee is $93. When a new tenant needs to be found we charge a leasing fee holding open for inspections, reference checking, lease preparation, bond lodgement, incoming inspections, key handover, etc. A marketing fee covers the cost of platinum listings on the major portals.

Where we need to attend Tribunal on your behalf, we charge $70 per hour for any given matter. We will only attend Tribunal where other avenues of resolution have failed, and you have instructed us to do so. Very few of our tenancies require attendance at Tribunal and we have a very high success rate when we do attend.

Our fees include the following:

• Free rental appraisal
• Platinum advertising on the major portals
• Advertisement written to maximise interest in your property
• Photography by our experienced team
• Dedicated property manager
• At least two opens per week until your property is leased
• Mid-week and weekend open homes
• Regular updates

Most investors pay lower property management fees by switching to Certainty Property.

How do I work out if I am better off switching?

Our savings calculator will tell you how much you will save by switching to Certainty Property. By our estimates, 89% of investors currently pay more than $93 per month in management fees so there is a good chance you will be.

Most investors who switch to Certainty Property save on property management fees and receive a higher level of service than they were receiving with their previous property manager.

How do I switch my property to Certainty Property?

If you’re ready to switch we are ready to give you an exceptional property management experience. Simply leave your details here and a member of our team will be in touch before close of business.