We find you the
best tenants and
then keep them

Tenants that treat your property like their home
Best Tenants

Our rent guarantee means we take finding the best tenants seriously

Skin in the game

As we pay the rent when your property is vacant or your tenant is in arrears we have a strong financial incentive to promptly find you the highest quality tenants and ensure they stay for the long-term.

Dedicated local property manager

Your dedicated property manager will give you feedback after each inspection and will walk you through applicants as they come through. We provide applications to you in full, so you have total transparency and complete confidence.

Thorough tenant vetting

We make sure that all prospective tenants are comprehensively screened and vetted before they are offered a lease. We check applicant’s previous rental history, employment, and conduct affordability testing.

Did you know?


Sourcing the best tenants is perhaps the most important role a property manager has. However, with other property managers if the tenants don’t work out that’s your problem rather than your agent’s. Our rent guarantee means we have a strong financial incentive to find you the highest quality tenants and keep them.

Our happy clients

Owners and tenants that love their property manager. This is what happens when you do things with Certainty.
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I have been working closely with Tim who has gone above and beyond to secure me a lovely and safe home with all my requirements met. I have no hesitation in recommending the team in Melbourne. They have been easy and a pleasure to deal with. Thanks Tim!

Nikita T

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Absolutely recommend Certainty Property! These guys are fantastic and are always happy to attend my properties at short notice when required. From the initial engagement, to the follow up, to the management of our investment they have been brilliant. They look after us and our tenants and we are extremely happy to have such a professional team looking after our assets.

Lisa H


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4.8 out of 5 based on 515 reviews

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Common questions we’re asked about
tenant selection

Tell me more about Rent Certainty?

Rent Certainty is for serious property investors that understand the impact vacancies, arrears and falling rents can have on a property’s return.

Under the traditional agency model, if your property is vacant or your tenant fails to pay the rent, that’s your problem. We don’t think that’s fair. That’s why we’re the only property manager in Australia to offer Rent Certainty.

How do you ensure I get the best possible tenant?

Finding you a great tenant that will treat your property as if they would their own is arguably the most important thing we do.

When a tenant applies, we’ll screen them against our own internal criteria that considers a range of factors such as the applicant’s rental history, employment history and a range of other factors that we’re legally allowed to consider.

We’ll then make a recommendation to you and importantly, show you the applicant’s entire application so you see what we see with full transparency.

Once you’ve decided to proceed in principle with an application, we’ll conduct thorough reference checks with the applicant’s employer and previous property manager. We also check the tenant against Australia’s largest tenancy (blacklist) database.

We know great tenants are in high demand so if the applicant is successful, we’ll reach out to them as soon as possible to take a deposit and have the lease signed.

What happens once you’ve approved a tenant?

Once your tenant has paid a deposit, bond and signed the lease, we’ll keep in touch with them until their lease commences. We’ll then meet the tenants at the property and conduct the incoming inspection report, walk through the property with the tenant and handover keys.

What about pricing?

Rent Certainty is distinct from our fixed fee offering of $30 per week known as Fee Certainty. As the extra payments we make to our clients are determined by the value of the property and the risk profile of the property itself our pricing is percentage based.

For example, an owner of a $1,000 per week property would receive twice the amount of additional rent than the owner of a $500 per week property. Percentage based pricing ensures that our fees are charged in accordance with the benefit we provide to our clients and the risk we take.

Why does my property manager not offer a rent guarantee?

That’s a question you should ask them! Perhaps they don’t back themselves as we do. In our view, talk is cheap. Rather than promising to just try our best as other agents do, we have a direct financial incentive to ensure your investment property is managed to the highest possible standard otherwise we put our hands in our own pockets.

Our different property management offering Rent Certainty means we have a strong incentive to find you the highest quality tenants that will stay for the long-term and to do so promptly.

Are there any terms I should be aware of?

The full terms of our rent guarantee are detailed in our Management Agreement and Guarantee Annexure. If you’d like to find out more, please click here.

How do I find out more about Rent Certainty?

Rent Certainty is a unique product, and we understand you may have some questions. Simply leave your details here and a member of our team will be in touch before close of business.