Vacancy protection

We pay the rent when your property is vacant

We work hard to find you the best tenants quickly

Vacancy payments

Whilst other property managers talk about their leasing process, we truly back ourselves and pay the rent when your property is vacant. We’re able to do this because our clients enjoy the lowest vacancy rates in the industry due to our dedication, processes, and experienced team.

The highest quality tenants

We make sure that all prospective tenants are comprehensively screened and vetted before they are offered a lease. We check applicant’s previous rental history, employment, and conduct affordability testing. As we pay the rent should the tenant fall into arrears, we have a strong incentive to secure great tenants.

Additional income

The average vacancy period in many major cities extends over four weeks according to data compiled by Domain. Our clients don’t need to worry about extended vacancy periods without rental income as we pay the rent ourselves when a property is vacant. You can imagine how seriously we take finding a great tenant when we are paying the rent ourselves.

Did you know?

The average vacancy period in many major cities extends over four weeks according to data compiled by Domain. Our clients don’t need to worry about extended vacancy periods without rental income as we pay the rent ourselves when a property is vacant. You can imagine how seriously we take finding a great tenant when we are paying the rent ourselves.

Our happy clients

Owners and tenants that love their property manager. This is what happens when you do things with Certainty.
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The Certainty Property team has been an excellent choice. They are extremely professional, communicative and have honoured the rental guarantee when our property became vacant.

Eduardo V

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I have been working closely with Tim who has gone above and beyond to secure me a lovely and safe home with all my requirements met. I have no hesitation in recommending the team in Melbourne. They have been easy and a pleasure to deal with. Thanks Tim!

Nikita T

4.9

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4.9 out of 5 based on 156 reviews

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Want to find out more? Leave your details below and we’ll be in touch by close of business!

Common questions we’re asked about our vacancy protection

Tell me more about Rent Certainty?

Rent Certainty is for serious property investors that understand the impact vacancies, arrears and falling rents can have on a property’s return.

Under the traditional agency model, if your property is vacant or your tenant fails to pay the rent, that’s your problem. We don’t think that’s fair. That’s why we’re the only property manager in Australia to offer Rent Certainty.

Do you really pay the rent when my property is vacant?

Yes. Certainty Property will pay the rent when your property is vacant subject to the terms of our rent guarantee for Rent Certainty clients. This is a very different property management proposition provided by most agencies where you don’t receive rental income when your property is vacant.

How are you able to pay the rent when my property is vacant?

From our perspective it’s all about accountability and doing property management differently. As we are paying the rent when your property is vacant, we put in significantly more effort than any other agent does in finding you a great tenant for your investment property.

Unsurprisingly, because we have skin in the game, we achieve better outcomes than agents where your property being vacant is not really their problem.

What about pricing?

Rent Certainty is distinct from our fixed fee offering of $93 per month known as Fee Certainty. As the extra payments we make to our clients are determined by the value of the property and the risk profile of the property itself our pricing is percentage based.

For example, an owner of a $1,000 per week property would receive twice the amount of additional rent than the owner of a $500 per week property. Percentage based pricing ensures that our fees are charged in accordance with the benefit we provide to our clients and the risk we take.

Why won’t my current property manager pay the rent when my property is vacant?

That’s a question you should ask them! Perhaps they don’t back themselves like we do. Unfortunately, very few agencies take a truly innovative approach to property management and take your business for granted believing you won’t switch. The fact that you are reading this means that they are probably wrong.

What is the difference between your rent guarantee and landlord insurance?

Landlord insurance protects you against risks that may happen, such as a tenant damaging your investment property. We always recommend landlord insurance.

If you own investment property for an extended period, you will almost certainly encounter a period where your property is vacant, your tenant is in arrears, or where rents have dipped.

Landlord insurance policies typically cover rental default, but there is not a single policy that pays the rent when your property is vacant when a tenancy comes to its natural end or tops up your rent when rents fall.

Are there any terms I should be aware of?

The full terms of our rent guarantee are detailed in our Management Agreement and Guarantee Annexure. If you’d like to find out more, please click here.

How do I find out more about Rent Certainty?

Rent Certainty is a unique product, and we understand you may have some questions. Simply leave your details here and a member of our team will be in touch before close of business.