Our process driven approach to maintenance and repairs
We review every maintenance request
Once your tenant submits a maintenance request via their tenant portal it’s reviewed by our team. If the request is valid, we’ll send it to you for your approval. If we require more information, we’ll request it from the tenant.
All the details you need
When submitting a maintenance request tenants must submit pictures and a clear, detailed description of the issue at hand. If the issue can be resolved without sending a trade we'll resolve. If it does require a trade, we'll request your approval.
Trusted trade network
We only use trades that have a history of fair, transparent pricing and great workmanship. A combination of deep relationships and our size means we get great pricing and priority service from the trades we work with. We only work with the best.
Our happy clients
Whenever maintenance requests from our tenants have come up the Certainty team have always been right on it. Not only have they been resolved quickly, but the prices their preferred trades have quoted have always been reasonable.
Absolutely love my property manager and the entire Certainty Property team. They have truly delivered an exceptional service. My tenants are happy. I’m happy. They now manage my entire portfolio and I couldn’t be happier with the service I’ve received and the fee savings.
Rent Certainty has been a godsend for us. When the rental market dipped due to additional supply coming online, Certainty paid the rent when my property was vacant. They’ve also been topping up the weekly rent by $15 a week. It’s taken the stress out of a difficult market.
4.9 out of 5 based on 156 reviews
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Common questions we’re asked about our maintenance process
Yes, if you have your own trusted tradies, you are welcome to use them. We give you this option when we send across a maintenance request for your approval.
Similarly, if you want to fix the issue yourself you are welcome to. Our approach is to provide you with as many options as possible in relation to your property.
Yes, we’ve got a network of trades that we’ve used before and have delivered the same exceptional service we provide to our clients.
A large proportion of the properties we manage are new builds. When we receive a maintenance request on a new property that is within a builder’s or developer’s warranty, we will still let you know about each maintenance request as it comes through as we send it to the relevant contact to fix.
This transparent approach to maintenance ensures you still have complete visibility regarding any issues that may arise in relation to your property whilst ensuring any issues that are covered are under your builder’s warranty are resolved through that channel.
What constitutes an emergency repair and the way we are required to respond to it varies by state and is governed by legislation. In some states the tenant can engage a trade without consulting the property manager. In our experience this leads to significantly higher repair costs than would otherwise be the case.
Over 95% of maintenance requests received with all the relevant information are sent to our owners for approval within the same business day. Once approved, a similar ratio is sent to our preferred trade within the same business day.
If you’re ready to switch we are ready to give you an exceptional property management experience. Simply leave your details here and a member of our team will be in touch before close of business.