Owners and tenants alike love our property portal
Tech that enhances not replaces
We love technology that enhances the property management experience. Where agents go wrong is they either rely too much on technology or utilise it too little. Great property management requires a human touch. Our approach means you can access whatever you need at call – or jump on a call.
Everything in one place
24/7 access to leases, statements, inspection reports and maintenance requests. We give you complete transparency with your greatest asset. Communications with your tenants are in writing and logged to ensure we deliver a great experience and your interests are always protected.
No more unreturned calls
All of our clients have a direct link to their dedicated property manager's calendar. This means they can jump on a call whenever it suits them best. If you wonder when your property manager is going to return your call then it's time for a new property manager.
Our happy clients
Their landlord portal is the best. I can see all my statements, leases and respond to any maintenance requests that come through whenever I need. The great thing is that my property manager Mark is still only a phone call or email away.
Whenever maintenance requests from our tenants have come up the Certainty team have always been right on it. Not only have they been resolved quickly, but the prices their preferred trades have quoted have always been reasonable.
Absolutely recommend Certainty Property! These guys are fantastic and are always happy to attend my properties at short notice when required. From the initial engagement, to the follow up, to the management of our investment they have been brilliant. They look after us and our tenants and we are extremely happy to have such a professional team looking after our assets.
4.8 out of 5 based on 515 reviews
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Common questions we’re asked about our tech
We use PropertyMe. It’s easy to use, intuitive and Australia’s most popular property management system. You can see everything related to your property portfolio in one place. With a great online portal for both landlords and tenants it’s hard go past PropertyMe in our eyes.
Absolutely not. We’re a full-service property manager. Our different property management approach means we do property management differently. We use tech where possible to enhance the experience but are firm believers that property management is a fundamentally human endeavour.
Our property managers take a hands-on approach to managing your investment property and don’t rely on technology to replace good management.
You can access your portal here. If it’s your first time using the portal, please click ‘sign up’ where you’ll be prompted to create a password.
When a prospective tenant comes through one of our open for inspections, they receive a text and email with a link to apply whilst in the property.
This means applying for your property is as simple as possible and at the forefront of their mind so you have the broadest possible pool of tenants to choose from.
One of our core principles is that property management fees should be fair and reasonable for all property investors. Our all-inclusive fixed fee of $30 per week ensures we provide exceptional service to our clients without the excessive fees many agents charge. In the same way we do property management differently, our fee structure is different to most agents.
We don’t believe in charging 6-8% as well as all the additional incidental fees and sundry fees that many property managers charge. We don’t believe that charging extra for monthly admin fees and statement fees is fair – so we don’t charge them.
If you’re ready to switch we are ready to give you an exceptional property management experience. Simply leave your details here and a member of our team will be in touch before close of business.